Aer Lingus HR Transformation
We devised and implemented Aer Lingus’ HR Services outsourcing transformation from beginning to end.
- We analysed and evaluated the opportunities
- We designed the solution
- We developed the RFP
- We advised regarding the vendor selection process
- We managed due diligence
- We developed the contract documents and assisted in negotiations
- We managed the project implementation
- We assured implementation quality
- We staffed the project with supplementary experts
The services covered Payroll and HR Administration, internal and external Recruitment, Training Administration, HRIS, Self-Service and an Employee Service Centre.
Within 2 months of implementation, self-service penetration was already 70% and post implementation customer survey results revealed that 84% of respondents agreed or somewhat agreed that the outsourced services were a success.
Read the full case study here