Aer Lingus HR Transformation

We devised and implemented Aer Lingus’ HR Services outsourcing transformation from beginning to end.

  • We analysed and evaluated the opportunities
  • We designed the solution
  • We developed the RFP
  • We advised regarding the vendor selection process
  • We managed due diligence
  • We developed the contract documents and assisted in negotiations
  • We managed the project implementation
  • We assured implementation quality
  • We staffed the project with supplementary experts

The services covered Payroll and HR Administration, internal and external Recruitment, Training Administration, HRIS, Self-Service and an Employee Service Centre.

Within 2 months of implementation, self-service penetration was already 70% and post implementation customer survey results revealed that 84% of respondents agreed or somewhat agreed that the outsourced services were a success.

Read the full case study here